Question 1

How do you turn sites around so fast?

Accepted Answer

We don't start from scratch. We have a library of pre-built components, a structured intake form that replaces discovery calls, and AI-assisted tooling for first drafts. We specialise in small business sites, so most of what you need is something we have built before. What takes an agency weeks takes us days because we have removed the waiting, not the care.

Question 2

What counts as "delivered"?

Accepted Answer

Delivered means your site is live on its custom domain, mobile-optimised, with SEO basics in place and your content loaded. You get a working site you can share with customers — not a Figma file or a staging link.

Question 3

Need it sooner?

Accepted Answer

Yes — add the rush option at checkout (+$200) and we'll prioritise your build for delivery within 24 hours. Rush slots are limited so we hold the same quality bar. If we're full, you'll see it greyed out at checkout.

Question 4

Is $499 really the total price?

Accepted Answer

Yes. $499 AUD covers the Starter build, the first 12 months of hosting, custom domain setup, mobile optimisation, SEO basics, and 2 rounds of revisions. There are no setup fees, no per-page charges, and no "oh by the way" invoices.

Question 5

What about hosting and domain costs after year one?

Accepted Answer

After the first 12 months, hosting is $15/month, or AurixCare at $50/month covers hosting plus unlimited small edits. Domain renewal is $25/year, free while you're on AurixCare. You can also export the whole site and host it yourself — we'll hand you the files. No lock-in.

Question 6

Can I pay in two parts?

Accepted Answer

Starter is paid upfront because the build window is so short — splitting it adds more admin than the saving is worth. Growth and Premium can be split 50/50 (deposit on order, balance on delivery). Just email us before checkout.

Question 7

Do you offer refunds?

Accepted Answer

If you cancel before we start design (usually within an hour of ordering), you get a full refund. Once design is underway, refunds are pro-rated against the work completed.

Question 8

Do I need to get on a call with you?

Accepted Answer

No. The whole point of Aurix is that the intake form replaces the 60-minute discovery call. Most clients finish the brief in 10–15 minutes and never speak to us until the design is ready. If you'd prefer a call, we can do that too — but it's optional.

Question 9

Can I talk to someone before I order?

Accepted Answer

Yes — book a 10-minute fit call (free) if you want to confirm we're a match. Most clients don't need it — the intake form covers everything — but the option is there.

Question 10

What if I don't like the first design?

Accepted Answer

You get 2 rounds of revisions included, and we show you the design before anything gets built, so changes at that stage are quick and cheap. The intake form is detailed precisely so the first design lands close.

Question 11

How do I give you my content?

Accepted Answer

Three options at checkout: upload your own (logo, photos, copy), let us write copy for you from your brief (Growth and Premium), or use professional stock placeholders we'll swap later. The intake form walks you through it.

Question 12

What if my content isn't ready?

Accepted Answer

We can launch with placeholder content and swap it in later — that's free within the first 14 days. After that, content updates are part of our maintenance plans. Don't let "perfect content" delay your launch by months.

Question 13

Can I edit the site myself afterwards?

Accepted Answer

Yes. Every site comes with a simple content editor — change text, swap images, add blog posts without touching code. We send a 5-minute video walkthrough on delivery day. If you'd rather not touch it, we can handle edits for you.

Question 14

Can you keep maintaining it for me?

Accepted Answer

Yes. AurixCare is $50/month (or $540/year) and covers hosting, SSL, security patches, daily backups and 24/7 uptime monitoring, free domain renewal, your Google Business Profile kept current, a quarterly health check, and unlimited small edits — one at a time, most done within 2 business days. Anything bigger than a small edit is quoted before we start, or $75 each — $299 for 5 or $549 for 10 if you would rather buy ahead. Manage everything from your Aurix account. It's optional — your site keeps working fine without it.

Question 15

What if I want to migrate to another host later?

Accepted Answer

Take it with you. We'll export the full codebase and content and hand it over — no exit fee, no friction. We've built Aurix on standard tech (no proprietary lock-in) precisely so this is painless.

Question 16

Do you do SEO / marketing / ads?

Accepted Answer

Every site we build includes SEO basics — clean structure, meta tags, fast load times, mobile optimisation, a sitemap. Beyond that, we're launching AurixSEO, a separate arm handling ongoing search optimisation and paid advertising on Google and Meta. It isn't open yet, but you can read how it works at /seo and send us an enquiry there.

Questions people actually ask.

About our turnaround

Pricing & what's included

The process

After delivery

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