Legal
Refund and Cancellation Policy
What happens if you change your mind, on each of the things we sell. This sits alongside your rights under the Australian Consumer Law, which it does not replace.
Last updated 22 September 2026.
Website builds
Cancel before we have started design work and you get a full refund, no questions.
Once design work has started, refunds are pro-rated against the work already completed. We will show you what has been done and how the figure was reached.
Once a site is live and handed over, the build is complete and is not refundable — though your Australian Consumer Law rights still apply if something is wrong with it.
Rush fee
The rush fee is refundable in full if we cannot deliver within the rush window for a reason that is our fault. If the delay is because we are waiting on content or approvals from you, it is not.
AurixCare
Cancel at any time. Your plan runs to the end of the period you have already paid for, and then stops. We do not refund part-months.
Annual plans cancelled part-way through are refunded pro-rata for whole months remaining, less the cost of any work already done beyond routine small edits.
The first month is free. If you cancel during it, you pay nothing.
AurixSEO — search subscription
The search and generative-engine optimisation subscription is monthly. Cancel at any time and it stops at the end of the month you have paid for. We do not refund part-months, because the work for that month has been done.
Search work compounds over time, and results are not immediate. We will be straight with you about that before you subscribe rather than after.
AurixSEO — advertising management
The management fee for running Meta campaigns is charged monthly and is not refundable for a month already worked.
Advertising spend is separate from our fee, is your cost, and is paid to the advertising platform. We do not hold it and cannot refund it. If you stop your campaigns, you stop your spend directly with the platform.
If something is wrong
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major problem, you are entitled to a refund or to have the problem fixed, and to compensation for reasonably foreseeable loss. Nothing in this policy limits that.
For anything less than a major problem, tell us and we will put it right.
How to request a refund
Email hello@aurixsites.com with your order number and what you would like to happen. We will respond within two business days. Approved refunds go back to the original payment method and usually take five to ten business days to appear.